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Patients will notice a change in how their bill looks

New Epic System for Estes Park Health Starts November 9, 2019

Estes Park Health will soon be delivering on another strategic initiative. In order to remain strong, independent, and community-owned, the Estes Park Health Senior Leadership Team recognized the need to move the financial, human resources, and frontline and ancillary clinical departments to one platform. The platform that was chosen is the Epic system (epic.com).

What is Estes Park Health trying to achieve with the Epic conversion?

Excellent patient care and superior patient safety are our primary goals. This is all about providing the best and safest care to our patients, our community, and our visitors.

Internally, Epic will provide a unified database (more than 250 million patients have a current electronic health record in Epic) so that providers can see the full continuum of care for every patient, and use that information to provide the safest, highest-quality care to result in the best patient outcomes. This is a great improvement over our current multi-system environment, where not all patient data resides in a single database.

Externally, we will have access to the national Epic continuum of care that shares over 2.3 million patient health records per day. This is where state, regional, and national “interoperability” comes into play – Estes Park Health will have secure access to a much broader collection to patient information through this huge connected network.

In summary, we will have a more complete picture of every patient for whom we provide care. We can provide the best and safest care when we have access to the full picture of medication history, allergies, prior treatments, diagnoses, procedures, and more. Since most of our patients who transfer out of EPH move to Epic facilities, the Epic connection further serves the quality of care for that patient almost anywhere that patient might go.

Your bill will look different

Currently, the billing system Estes Park Health uses sends out a separate bill for every service (encounter) a patient receives at Estes Park Health. This is called “encounter billing”. Hospital charges and physician charges are separate bills and could arrive at different times. With the new billing system provided by Epic, patients will receive one bill for services (encounters), and this is called “guarantor billing”.

Another new element in the billing process is that patients will receive a statement letter after receiving services at Estes Park Health. The statement will list the charges a patient owes to Estes Park Health, but NOT the charges being processed by the patient’s designated insurance.

Patients will still receive separate bills from providers that are contracted by Estes Park Health, but NOT employed by Estes Park Health. For example: Contracted hospitalists who provide inpatient services, or radiologists who read diagnostic images read at a different facility.

Educational sessions are being offered to help you understand the new billing system

Estes Park Health wants every patient to have an exceptional experience from the moment you enter the door until your final bill arrives. So, we are offering some educational opportunities to the community to learn more about the new billing process and ask questions about billing. The classes will be held at the Estes Valley Library, 333 E. Elkhorn Ave, Estes Park:

  • September 12 from 1:00 – 2:00 p.m.
  • September 25 from 1:00 – 2:00 p.m.
  • October 10 from 1:00 – 2:00 p.m.
  • October 23 from 1:00 – 2:00 p.m.

The Estes Park Health Director of Patient Financial Services (Laurie Johnson) will cover the new billing process and answer some frequently asked question like:

Why does it take so long to get my bills sometimes?

Can I still pay for encounters separately if I would like?

I cannot pay my bill, what should I do?

I have a payment plan for previous encounters, can I add new encounters to that?

Will I be able to combine my old separate bills with new ones after November?

Can I add bills after November 9th to my existing bank loan?

Estes Park Health has patient financial professionals on staff daily to answer your billing questions. You can reach Patient Financial Customer Service at 970-577-4530 and Patient Financial Counselors at 970-577-4327 (last name A-L) and 970-577-4528 (last name M-Z).