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Initial Email Communications on Cyber Attack at Estes Park Health

June 2, 2019 Email Communication

Ransomware Cryptovirus Attack

At approximately 1:30 a.m., June 2, 2019 Estes Park Health was hit with a Ransomware cryptovirus. The Estes Park Health network is down and that includes all phones and email, and some critical computer components are unavailable. Estes Park Health has contacted support agencies and law enforcement to help locate the cause of this attack. No patient or financial information has been compromised.

Estes Park Health, as part of the emergency preparedness plan, has processes in place to continue to operate and serve the needs of the community in our current state. Downtime procedures have been instituted and patient care continues to serve our Vision of achieving a culture of clinical and service excellence through patient-centered care. The care and safety of all patients in every service line is not and will not be compromised.

At the most recent Command Center update, decisions were made to divert all pediatric cases and Obstetric patients, review each adult potential admittance on a case-by-case basis and the Physician Clinic will reschedule patients as needed for Monday visits. Each Outpatient Service was reviewed and appropriate actions by the Department Leader was decided. Every decision being made is through the lens of Safety – Estes Park Health’s number one value.

The Estes Park Health IT department is working diligently to get the critical computer components back online. It will be several days before we will return to a “normal” state.  We are working every avenue to communicate with the public to help ease any difficulties in their services this attack will cause.

 

June 3, 2019 Email communication

We’re making progress.

It has been a long two days at Estes Park Health. You can be very proud of the professionals at every level of this organization. Patient safety was the mantra at every incident command center meeting. Every decision made put our patients first.

The good news is that our IT department was able to restore our phone and email systems. Department leaders have processes in place to serve the needs of the community today and going forward.

Here is our most recent update:

  • Estes Park Health was the victim of a Ransomware cryptovirus on June 2, 2019
  • No patient or financial information was compromised
  • The virus attacked 7 servers and some critical computer components are down until further notice
  • Pediatrics and Obstetrics are on divert until further notice
  • Each potential adult admission and surgery will be reviewed on a case-by-case basis
  • Emergency Department is operating as normal
  • EMS has all systems in place to provide usual coverage to the Estes Valley
  • The Physician Clinic will be open and primarily taking care of acute and urgent needs
  • Home Health, Hospice and the Living Center are operating as normal
  • Outpatient Services (Lab, Rehab, Wound Care, Infusion, Coumadin Clinic and Respiratory Therapy) are operating as normal.

Thank you for your help communicating the facts to members of the community. We appreciate your support of Estes Park Health, especially in these unexpected situations.