Patient Experience

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. It is a tool to measure patient perception of care. Here the survey is reported by Top Box score - Top Box score is the percentage of respondents who gave the highest response possible on the survey scale (Yes, Definitely Yes, Always). For the Rate the Hospital 0-10 question, the Top Box includes the top two responses of “9” and “10.” Click on the categories below to see how Estes Park Health ranks.