Virtual Visits

Patients with access to a smart phone, tablet or computer with a camera and a microphone can do a Virtual Visit. If patients don’t have a good internet connection to support the video option, they can do an audio phone visit instead.

For a Virtual Visit with a primary care provider, please call the Estes Park Health Physician Clinic at 970-586-2200. If you need after-hours help or you have concerns that you have symptoms of COVID-19, please call the Estes Park Health COVID-19 hotline at 970-577-4400.

No. Please call the Estes Park Health Physician Clinic at 970-586-2200 or you can send an online request for a Virtual Visit and a staff member will call you.

Established patients of an Estes Park Health provider in Colorado. Patients with private health insurance, Medicare and Medicaid can participate in Virtual Visits. Please call the Estes Park Health Physician Clinic at 970-586-2200 and a staff member will help you.

If you are an established patient of the Estes Park Health Physician Clinic provider, but are currently located elsewhere, you may request a Virtual Visit. Please call the Estes Park Health Physician Clinic at 970-586-2200 and a staff member will determine if a Virtual Visit meets your needs. However, you may be encouraged to seek care in your current location.

No. New patients require an in-depth evaluation and management that necessitates an in-person visit. We are not accepting new patients during the COVID-19 health crisis. We are concentrating our resources on managing the urgent and chronic needs of our established patients.

If you want to see your regular primary care provider, you may request a Virtual Visit. These are available for non-emergent visits during normal Physician Clinic hours. If you need help for an emergent issue before or after Physician Clinic hours (Monday – Friday from 8:00 a.m. to 5:00 p.m.), call 911 or go to the Estes Park Health Emergency Department. If you think you have symptoms of COVID-19, please stay home and call the Estes Park Health COVID-19 Hotline at 970-577-4400. If you are ill with COVID-19 symptoms, but you don’t have to be hospitalized, your provider will likely recommend that you isolate yourself and recover at home. If your symptoms worsen and you need additional care, your provider will conduct a Virtual Visit or direct you to the nearest hospital.

Please call the Estes Park Health Physician Clinic at 970-586-2200 and a staff member will help you schedule the next available appointment

A Virtual Visit with your primary care provider is billed the same as a face-to-face visit. Please check with your insurance carrier to make sure telehealth is included in your plan. Some plans are offering out-of-pocket relief during the COVID-19 pandemic. Understanding that plans and pandemic relief varies, we do not collect patient responsibility in advance of Virtual Visit. Programs are available to help assist the uninsured who have COVID-19 symptoms. Please discuss your needs with Physician Clinic Staff available by phone at 970-586-2317.

Absolutely! The visits are simple. An Estes Park Health staff member walks you through the process. And if your provider needs to see something on your body, like a surgical scar that is healing, a rash or a close up of your face, your provider guides you.

It all depends on your individual health situation. If you’d like to learn if a Virtual Visit is appropriate for you, please contact the Estes Park Health Physician Clinic at 970-586-2200 to speak with a member of your care team.  You may also send a message through My Health Connection.

If you think you’ve broken a bone or you need an orthopedist to examine your body or a physical therapist to provide treatments, a Virtual Visit probably won’t work. These and other instances require the provider to physically put hands on you to determine a treatment option. If you have an emergent condition that requires an immediate physical exam, please go directly to the Estes Park Health Emergency Department. Beginning May 2020, Estes Park Health opened an Urgent Care Center at 420 Steamer Drive to handle urgent care visits. 970-577-4500.

You can cancel your Virtual Visit through your My Health Connection. If you would like to reschedule your Virtual Visit, please call the Estes Park Health Physician Clinic at 970-586-2200.

Anyone who comes to Estes Park Health with symptoms of COVID-19, like a fever, cough or shortness of breath, is triaged immediately and seen in a separate area from patients who do not have an infectious illness. Our providers and staff are doing everything within their resources to keep you safe, including practicing physical distancing and wearing protective equipment. Do not hesitate to get in-person care if suggested by your provider. Please call the Estes Park Health Physician Clinic at 970-586-2200 to schedule an appointment and a staff member will guide you on how to best access the Physician Clinic during this health care crisis. Please make sure you have an appointment prior to arriving at Estes Park Health. You will not be allowed to enter the facility without a scheduled appointment.

Estes Park Health providers advise patients to call and arrange a Virtual Visit or make requests via My Health Connection. “With Virtual Visits, we can get people in quickly,” one provider says.